Your privacy is important to us. Our policy is one of the ways in which we can demonstrate our commitment to ensuring that your personal information is safeguarded and kept confidential at all times. Our Privacy statement defines how we gather, use and store your personal data (this means any information that identifies or could potentially identify you). We are committed to treating you with respect and openness at all times.
1. We are registered with the ICO (Information Commissioner’s Office) as a ‘data controller’ for the purposes of EU General Data Protection Regulation 2016/679 (‘Data Protection Law’). This means that we are responsible for, and control the processing of, your personal data. Our Registration Number with the ICO is A1091500.
2. One of our main objectives is to assist anyone experiencing emotional distress to get access to psychotherapy whilst protecting their confidentiality. As a training organisation we are also committed to assisting those who make enquiries about our training. We aim to ensure that you receive the communications that are most relevant, beneficial and significant to you, be it through visiting our website, or making contact with us by email, post or phone calls.
3. We collect information from you in the following ways.
- When you liaise with us directly: This could be if you ask us about our psychotherapy services, ask a question about our code of ethics, apply for psychotherapy training or otherwise provide us with your personal information to register your interest in any seminars, lectures or forthcoming events that we put on. This includes when you phone us, visit our website or get in touch through the post, or in person.
- When you visit our website. We use cookies; our site uses simple cookies and session ids, to improve the experience of using the website. Both of which are deleted when your browser session is closed.
4. Depending on your relationship with the organisation, the personal information we collect may include details such as your name, email address, postal address, telephone number as well as any information you provide to us in any form of communication between us. For example, you will have given us this information whilst submitting an enquiry on our website or by contacting us by phone, email, by post or in person.
We will mainly use this information (not exclusively):
- To provide the services that you have requested.
- To answer your queries
- For internal record keeping
- To investigate and respond to any complaints
- To comply with our regulatory and legal obligations.
5. Data Protection Law recognises that some categories of personal information are especially sensitive. Special categories of personal data can include information about a person’s health, race, ethnic origin, political opinions, sex life, sexual orientation, religious or philosophical beliefs and criminal convictions. If you decide to provide us with this information by telephone, email or by other means, we will treat that information with extra care and confidentiality and always in strict accordance with this Privacy Policy. Depending on your relationship with Cambridge Society for Psychotherapy we will only use this information: For the purposes of dealing with your enquiry, or evaluating the services we provide. We will not pass on your details to anyone else or to a third party without your express permission - except in exceptional circumstances. Examples of this might include anyone reporting severe self-harm or posing a threat to others; reporting physical abuse or exploitation.
6. In most cases, we will only use your personal data where we have your consent. The personal information we collect about you will only be used by our organisational members. We will never sell or share your personal information with other organisations or marketing establishments. We will not sell any information about your web browsing activity. We may however disclose personal data to third parties, but only where it is necessary to comply with a legal obligation, or where permitted under data protection legislation, e.g. where the disclosure is necessary for the purposes of prevention and/or detection of crime.
7. Personal Data will be collected, stored, processed and transmitted in accordance with CSP policies, the General Data Protection Regulations and other applicable laws, rules and regulations. We use the following principles with regard to the processing of personal data.
- Personal Data will be processed fairly and lawfully;
- Personal Data will be collected for specified, explicit, and legitimate purposes and not further processed for incompatible purposes;
- Personal Data collected by CSP will be adequate, relevant, and not excessive in relation to the purposes for which it is collected;
- Personal Data collected by CSP will be accurate and, where necessary, kept up to date to the best of our ability; and
- Personal Data collected by CSP will be retained as identifiable data for no longer than necessary to serve the purposes for which the Personal Data was collected.
8. We take our responsibility for looking after your information very seriously and take measures to protect the personal data we have under our control, both on and off-line, from improper and unauthorised access, use, destruction and loss. Unfortunately, the transmission of information using the internet is not completely secure. Although we do our best to protect your personal information sent to us this way, we cannot guarantee the security of data transmitted to our site or via email. Any transmission is at your own risk.
Our website contains a link to just one other site: the Cambridge Psychotherapy Assistance Trust. While we link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites.
9. CSP keeps your data only for as long as is reasonably needed for each purpose and in accordance with any applicable legal, ethical or documentation retention requirements.
10. You have various rights in respect of the personal information we hold about you – these are set out in more detail below:
- Access to your personal information. You have the right to request access to a copy of the personal information that we hold about you, along with information on what personal information we use, why we use it, who we share it with, and for how long we keep it. You can make a request for access free of charge. Please make all requests for access in writing and provide us with evidence of your identity. We will respond to you within 30 days of receiving your request. Requests to access information should be made by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.
- Consent. If you have given us your consent to use personal information (for example, for notification of upcoming events) you can withdraw your consent at any time.
11. This policy was last updated September, 2018. We reserve the right to alter and/or update this policy at our own discretion. Where we have made any changes to this Privacy Policy, we will make this clear on our website. This document should be regularly referred to for updates and variations.